Find a Local Repair Specialist

If your Perkins Brailler® or SMART Brailler® isn’t working the way it should, browse our extensive global repair network in addition to our Official Service & Repair Centers. You can also review additional repair options or our FAQs.

AFRICA | ASIA | AUSTRALIA | EUROPE | NORTH AMERICA | SOUTH AMERICA 

Repair Range Key
Perkins Certified: Individual or company completed an in-person workshops on how to repair braillers, administrated by Perkins
Products Serviced: List of products an individual or company can service
Repair Range: Description of the four levels of repairs an individual or company can complete

  • Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.
  • Level 2—Minor Repairs: Perform basic repairs, such as stylus replacement, timing chain, and main spring; can diagnose problems associated with the brailler and can repair minor problems which do not require disassembly of the endplates.
  • Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.
  • Level 4—Warranty Repairs: Perform all repairs, including warranty repairs;  Can diagnose all problems associated with the brailler and can perform all major and minor repairs, Perkins Certified to service braillers still under warranty.

OFFICIAL SERVICE & REPAIR CENTERS

Perkins Solutions ^
175 N. Beacon Street
Watertown, MA 02472
USA
Phone: 617-972-7308
Toll-free Phone: 855-206-8353
Fax: 617-926-2027
Email: braillerservice@perkins.org

Perkins Certified: Yes
Products Serviced: Perkins Braillers & SMART Braillers
Repair Range: Level 4—Warranty Repairs: Perform all repairs, including warranty repairs;  Can diagnose all problems associated with the brailler and can perform all major and minor repairs, Perkins Certified to service braillers still under warranty.

Worth Trust ^
48 New Thiruvalam Road
Katpadi 632 007
Tamil Nadu, South India
India
Phone: 011-91-416-242739
Fax: 011-91-416-243939
Email : worth@md3.vsnl.net.in

Perkins Certified: Yes
Products Serviced: Perkins Braillers & SMART Braillers
Repair Range: Level 4—Warranty Repairs: Perform all repairs, including warranty repairs;  Can diagnose all problems associated with the brailler and can perform all major and minor repairs, Perkins Certified to service braillers still under warranty.


AFRICA ^

KENYA | MALAWI | SOUTH AFRICA | TANZANIA | UGANDA

KENYA ^

Samuel Ndada Omanyo ^
Bungoma Integrated Programme
PO Box 165
Bungoma
Kenya
Phone: 254-055-20505

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Joash Aswani ^
Kilimanjaro Trust
P.O. Box 42422 00100
Nairobi
Kenya
Phone: 254 - 0724830804 or 254 - 0734634906
Email: aswani77joash@yahoo.com

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Pius Tuitoek ^
Chepsigot Integrated Programme
PO Box 75
Iten
KENYA
Phone: 720-805909

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Gitari Joses Kamunde ^
St. Lucy's School for the Blind
PO Box 22
Egoji
KENYA
Phone: 254-64-22538

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

John Lewi ^
Trans Nzoia Integrated Programme
PO Box 21
Kitale
KENYA
Phone: 722-591833

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Timothy Mutokaa ^
Kajiado Unit for the Blind
PO Box 42
Kajiado
KENYA
Phone: 722-922873

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Samuel Gichia ^
African Braille Centre
PO Box 27715
Nairobi
KENYA

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Stephen Muriuki Hjagi ^
KISE
PO Box 48413
Nairobi
KENYA
Phone: 254-020-860314

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Iren B. Ingabo ^
Nairobi Integrated Programme
PO Box 40981
Nairobi
KENYA
Phone: 722-229314

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Isaac Obande ^
Hissan W.E.P.A
P.O. Box 14310 - 00800
Nairobi
KENYA
Phone: 254 - 0204444466, 254 - 0725634648, or 254 - 0723996691

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

James Phillip Omondi ^
Kilimani Integrated Program
P.O. Box 40981
Nairobi
KENYA
Phone: 254 - 0722219624
Email: ojomosh@yahoo.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Ephantus Mwaniki Njiru ^
Kenya Institute of Special Education
P.O. Box 48413 Nairobi
Nairobi
KENYA
Phone: 254 - 0724761764 or 254 - 0208560314
Email: kiseinfor@.co.ke

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Charles Mwangi ^
African Brailler Centre
P.O. Box 27715-00506
Nairobi
KENYA
Phone: +(254) (020) 601212, 608175, 607704
Cell phone: +254 0720 760 978

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Anne Kimumu ^
Nakuru Integrated Programme
PO Box 2663
Nakuku
KENYA
Phone: 722-605419

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Eunice Wanjiru ^
Marigat Integrated Programme
PO Box 18
Marigat
KENYA
Phone: 735-690683

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Peter Kigotho Mucheru ^
Thika Primary School
PO Box 80
Thika
KENYA
Phone: 254-067-21691

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

MALAWI ^

Bennett Nkhwangwa ^
Education Centre for the Blind
P.O.Box 5192, Limbe
MALAWI
Phone: 8868104
Email: chiwembuausten@yahoo.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Daniel Nthambi ^
Education Centre for the Blind
P.O.Box 5192, Limbe
MALAWI
Phone: 8868104
Email: chiwembuausten@yahoo.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Adrian Salimu ^
Education Centre for the Blind
P.O.Box 5192, Limbe
MALAWI
Phone: 8868104
Email: chiwembuausten@yahoo.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

SOUTH AFRICA ^

SANCB ^
Michael Makgoba or Edward Taruvinga
P.O.Box 11149, Hatfield
Pretoria 0028
SOUTH AFRICA
Phone: 27 12 4523811
Email 1: michaelm@sancb.org.za
Email 2: eddie@sancb.org.za

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Braille Services (Subsidary of Blind SA) ^
Rudolph Lubbe, Shimmy Radise, or Yull de Bruin
102 Eighth  Avenue, Mayfair
Johannnesburg 2025
SOUTH AFRICA
Phone: 27 21 8391793
Email: Rudolph@sabwo.org.sa

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Alwyn Muller ^
274 Alpha Avenue, Sinoville
Pretoria
SOUTH AFRICA
Phone: 27 12 5675451

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

TANZANIA ^

Omary S. Mkally ^
Ministry of Education & Vocational Training
P.O. Box 912
Dar es Salaam
TANZANIA
Phone: +255 713 540 536 or +255 767 540 536
Email: mkallywamkally@yahoo.com

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Ernest E. Mbilu ^
Mvumi Secondary School
P.O. Box 62
Mvumi, Dodoma
TANZANIA
Phone: +255 713 838 568
Email: embilu@yahoo.co.uk

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Julius N. Chisaluni ^
Buigiri School for the Blind
P.O. Box 1287
Dodoma
TANZANIA
Phone: +255 784 959 364 or +255 755 776 211

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Timothy P. Mwambu ^
Kizega Primary School
P.O. Box 84
Kiomboi, Singida
TANZANIA
Phone: +255 784 227 633
Email: shanlsillat@yahoo.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Veronica M. Kassidy ^
Oysterbary Primary School
P.O. Box 23032
Dar es Salaam
TANZANIA
Phone: +255 713 839 523 or +255 767 372 676
Email: veronica.kassidy@yahoo.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

UGANDA ^

Joseph Kibirige ^
Uganda National Association of the Blind
P.O Box 6938
Kampala
UGANDA
Phone: 256 - 752931280
Email: kibirigejose@hotmail.com

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Afema Jude ^
Arua District
UGANDA
Phone: +256784349537

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Francis Onyaiti ^
Madera Secondary School for the Blind
Soroti
UGANDA
Phone: +256783435980

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.


ASIA ^

INDIA | LEBANON | MALAYSIA | OMAN | PAKISTAN | PHILIPPINES | THAILAND

INDIA ^

Worth Trust ^
48 New Thiruvalam Road
Katpadi 632 007
Tamil Nadu, South India
India
Phone: 011-91-416-242739
Fax: 011-91-416-243939
Email : worth@md3.vsnl.net.in

Perkins Certified: Yes
Products Serviced: Perkins Braillers & SMART Braillers
Repair Range: Level 4—Warranty Repairs: Perform all repairs, including warranty repairs;  Can diagnose all problems associated with the brailler and can perform all major and minor repairs, Perkins Certified to service braillers still under warranty.

LEBANON ^

Cybertech ^
Hazmieh - Rihanieh
St. Charles hospital street
Al Rihan building - underground
Baabda - Lebanon
Phone: +961 5 454762
Email: sales@cybertech.com.lb

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 2—Minor Repairs: Perform basic repairs, such as stylus replacement, timing chain, and main spring; can diagnose problems associated with the brailler and can repair minor problems which do not require disassembly of the endplates.

MALAYSIA ^

Ng Lai ^
Malaysian Association for the Blind
Kompleks MAB Jalan Tebing, Off Jalan Tun Sambanthan 4
Brickfields
Kuala Lumpur
50470
MALAYSIA
Phone: 03-22722672

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Mohamed Dahlan Bin Haji Isa ^
No.3A-00-06, Putra Court 3
Jalan P 9G, Presing 9
62250 Putra Jaya
Kuala Lumpur
MALAYSIA
Phone: 17-3487345
Email: ammorito@streamyx.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Liew Sin Kiong ^
132 E Jalan sultan Abdul Samad
Brickfields
50470 Kuala Lumpur
MALAYSIA
Phone: +603-77705008
Mobile: +6019-3268396

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Eddy Chong Ted Hin ^
Vista Lavender
Block F-02-25
Jalan Persiaran Kinrara 3
Section Kinrara 3
47100 Puchong
Selangor Darul Ehsa
MALAYSIA
Phone: 603-8075 7984
Mobile: 012-3660192
Email: eddyeeth@tn.net.my

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Fong chin Seng ^
7a Jalan Thambapillay
Brickfields
50470 Kuala Lumpur
MALAYSIA
Phone: +6013-364-3386
Email: fongchinseng@hotmail.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Taslim Bin Kosni ^
SBM Society of the Blind Malaysia
No.40A Road Padang Belia
50350 Tun Sambanthan
Kuala Lumpur
MALAYSIA
Phone: 63-79588497
Mobile: 0013-3403006
Fax: 6003-79553496
Email: milsat@streamyx.my

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Ms. Rabaya Jilon ^
Sabah State Library
Beg Berkunci 2023
88999 Kota Kinabalu
Sabah
MALAYSIA
Phone: 088-214828
Mobile: 0168066258
Email: Rabaya.Jilon@Sabah.gov.my

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Wan Zolkifli Bin Wan Ismail ^
Sekulah Menengah Kebangsaan ACMA
Jalan Bukit Minyak
14000 Bukit Mertajam
Pulau Pinank
MALAYSIA
Phone: 04-5083637
Fax: 019-4083637

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Mohamad Khairul Asyraf Bin Abdul Aziz ^
SKPK Pekan Tuaran
POBox 240
89208 Tuaran
Sabah
MALAYSIA
Phone: 088-787201
Mobile: 013-8630722
Fax: 088-787201
Email: redeviltch@yahoo.com.my

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Muhammad Adzim Bin Lanau ^
SMK St. John
Jalan Bukit Nanas
50250, Kuala Lumpur
MALAYSIA
Phone: 00903-20782846
Mobile: 019-3800145
Email: muadzim@yahoo.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Mohamad Najid Bin Othman ^
SKPK Princess Elizabeth
Borong 5, Jalan Nong Caik
80100, Johok Bahru
MALAYSIA
Phone: 0007-2224068
Mobile: 013-7763706
Fax: 0007-2213762

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Ms. Zahara Binti Abdul Rahman ^
Sekolah Kebangsaan Kubang Ikan
21080 Chendeping, Kuala Terengganu
MALAYSIA
Phone: 13-3654841 or 9-6871913

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

Mr. Mohammad Shukri Bin Abdul Rashid ^
St. Nicholas Home No.4
Jalan Bagan Jermal
10250 Penang
MALAYSIA
Phone: 604-2290800 (Ext. 114)
Mobile: 012-4690649 or 016-4593004
Email: mohd_shukry81@Yahoo.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

OMAN ^

Almdares For Education Services ^
PO Box 461, PC 131
Muscat
Sultanate Of Oman
Phone: +968-24540013 / +968-99189918
Fax: +968-24537913
Email: info@almdares.net

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

PAKISTAN ^

Aziz Jehan Begum Trust for the Blind ^
Noorabad, Kahna Nau,
Lahore-53100,
Pakistan
Ph: +92-0322-4717-503, 0322-4092-386
Email: ajbtrust@hotmail.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

PHILIPPINES ^

Gary Rodela ^
Resources for the Blind
PO Box 1831
Manila
PHILIPPINES
Phone: 0063-2-726-3021
Email: info@blind.org.ph

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 2—Minor Repairs: Perform basic repairs, such as stylus replacement, timing chain, and main spring; can diagnose problems associated with the brailler and can repair minor problems which do not require disassembly of the endplates.

THAILAND ^

Mr. Teywun Sensai ^
Christian Foundation for the Blind in Thailand
214, Moo 10 Pracharag Road
Banped Muang Khon Kaen
40000 THAILAND
Phone: +6643-334094, 239499
Fax: +6643-243448
Email: Teywun@etcb.org

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 2—Minor Repairs: Perform basic repairs, such as stylus replacement, timing chain, and main spring; can diagnose problems associated with the brailler and can repair minor problems which do not require disassembly of the endplates.


AUSTRALIA ^

Chris Papasavva Brailler Repair and Servicing ^
15 Hardwicke St
Riverwood
Sydney
NSW 2210
Australia
Phone: +61459228626
Email 1: chris.papasavva1@gmail.com
Email 2: chris.papasavva1@det.nsw.edu.au

Perkins Certified: Yes
Products Serviced: Perkins Braillers & SMART Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Nigel Herring ^
Pentronics
PO Box 965
Penrith
NSW 2751
Australia
Phone: +61 2 47357355
Email: service@pentronics.com.au
Web: www.pentronics.com.au

Perkins Certified: Yes
Products Serviced: Perkins Braillers & SMART Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Equipment Solutions Vision Australia ^
Melbourne, Sydney, Brisbane
Australia
Phone: 1300 84 74 66
Email: info@visionaustralia.org
Website: www.visionaustralia.org

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.


EUROPE

FRANCE | UNITED KINGDOM

FRANCE ^

Marie Oddoux ^
Voir
FRANCE
Phone: 33 669 32 30 13
Email: moddoux@gmail.com

Perkins Certified: Yes
Products Serviced: Perkins Braillers & SMART Brailler
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Marc Angelier ^
Voir
FRANCE
Phone: 33 674 34 99 65
Email: marc.angelier@laposte.net

Perkins Certified: Yes
Products Serviced: Perkins Braillers & SMART Brailler
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Ceciaa ^
Willy Brunot 
36 Avenue Du General de Gaulle
Bagnolet
FRANCE
Phone: +33 1 44 69 8989
Email: willy.brunot@ceciaa.com

Perkins Certified: Yes
Products Serviced: Perkins Braillers & SMART Brailler
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

UNITED KINGDOM ^

Norman Simms ^
RNC Enterprises
Royal National College for the Blind
College Road
Hereford
United Kingdom
HR1 1EB
Phone: +44 (0)1432265725
Freephone: 08000 276574
Email: perkins.repairs@rncb.ac.uk
Website: http://www.rncb.ac.uk/perkinsbrailler

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.


NORTH AMERICA

CANADA | JAMAICA | UNITED STATES

CANADA ^

MICROCOMPUTER Science Centre Inc. ^
Mark Renfrew 
Unit #26 - 5155 Spectrum Way
Mississauga, ON L4W5A1
CANADA
Phone: 905-629-1654x244
Toll Free Phone: 1-800-290-6563
Fax: 905-629-2321
Email: markr@microscience.on.ca
Web: https://microscience.on.ca

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Provincial Resource Centre for the Visually Handicapped ^
106 - 1750 W. 75th Ave.
Vancouver, B.C. V6P 6G2
CANADA

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Carolyn Malcolm ^
103 Kincora View NW
Calgary, AB T3R1M3
CANADA
Phone: 403-730-0384

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

Canadian National Institute for the Blind ^
1929 Bayview Avenue
Toronto, Ontario M4G 3E8
CANADA

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 1—General Maintenance: Perform basic maintenance, such as cleaning, lubrication and minor adjustments; cannot diagnose problems associated with the brailler.

JAMAICA ^

Henry Latty ^
Lot # 3 West Biscayne Dr.
West Bay, Bridgeport PO
St. Catherine
JAMAICA
Email: eyecarejamaica@cwjamaica.com

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.


UNITED STATES ^

| A | C | D | F | G | H | I | K | L | M | N | O | P | S | T | U | V | W |

A ^

Alan Chandler ^
912 Teaberry Lane
Hoover, AL 35244
USA
Phone: 205-999-9439
Email: alanchandler9439@gmail.com

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 2—Minor Repairs: Perform basic repairs, such as stylus replacement, timing chain, and main spring; can diagnose problems associated with the brailler and can repair minor problems which do not require disassembly of the endplates.

M ^

Perkins Solutions ^
175 N. Beacon Street
Watertown, MA 02472
USA
Phone: 617-972-7308
Toll-free Phone: 855-206-8353
Fax: 617-926-2027
Email: solutions@perkins.org

Perkins Certified: Yes
Products Serviced: Perkins Braillers, SMART Braillers, Next Generation Braillers
Repair Range: Level 4—Warranty Repairs: Perform all repairs, including warranty repairs;  Can diagnose all problems associated with the brailler and can perform all major and minor repairs, Perkins Certified to service braillers still under warranty.

Steve Bishop ^
787 Forsythe Terrace
Severna Park, MD 21146
USA
Phone: 410-315-9664
Cell: 410-507-2610
Email: ssbisho@gmail.com

Perkins Certified: Yes
Products Serviced: Perkins Braillers, SMART Braillers, Next Generation Braillers
Repair Range: Level 4—Warranty Repairs: Perform all repairs, including warranty repairs;  Can diagnose all problems associated with the brailler and can perform all major and minor repairs, Perkins Certified to service braillers still under warranty.

Gunpowder Braille Writer Services ^
J. Kirk Walter
7220 Greenbank Rd.
Middle River, MD 21220
USA
Phone: 239-989-6400
Fax: 617-926-2027
Email: jkwalterbrailleservice@gmail.com

Perkins Certified: Yes
Products Serviced: Perkins Braillers
Repair Range: ​Level 3—Major Repairs: Perform complex repairs, such as complete disassembly and replacement of major subassemblies, including: drum, carriage, feed roller and chain drive; can diagnose all problems associated with the brailler and can perform major and minor repairs on non-warranty braillers.

 


SOUTH AMERICA 

ARGENTINA

ARGENTINA ^

Consultora Tiflo-Tecnológica Battipede & Asociados ^
Paraguay 610 Piso 30 Of. 6
Buenos Aires, C1057AAH
Argentina
Main Tel #: (011) 4312 - 4769
Main Fax #: (011) 4313 – 1586
Email: info@tecnoayudas.com.ar
Website: http://tecnoayudas.com.ar

Perkins Certified: No
Products Serviced: Perkins Braillers
Repair Range: Level 2—Minor Repairs: Perform basic repairs, such as stylus replacement, timing chain, and main spring; can diagnose problems associated with the brailler and can repair minor problems which do not require disassembly of the endplates.


FREQUENTLY ASKED QUESTIONS ^
How can I have my brailler repaired or serviced?

  • It depends!
  • If you purchased your product in the past year, review our warranty instructions.
  • If you have a classic Perkins Brailler, we recommend everyone try to clean his or her brailler before sending it in for repairs.
  • If you have a SMART Brailler or if after cleaning your brailler, it still does not work, we recommend you review a list of local repair specialists that has a skill level of 2-4. If you do not have anyone in your local area, send your brailler to Perkins Solutions or Worth Trust in India.
  • Also know your options! You can train yourself on repairs with our two week course offered at anytime throughout the year.

My Brailler is under warranty, where should I send it?

  • Warranty products should be sent to either Worth Trust or Perkins Solutions.
  • Please note, you will need a proof of purchase to be eligible for warranty services. Each Perkins Brailler® & SMART Brailler® is under warranty for one year, parts and labor, after purchase. If you purchased your brailler in the past year, please include a copy of the receipt in your shipment.
  • Read the instructions on how to package your brailler.

What do I need to include when I send my brailler back for repairs?

  • Include a detailed description of what needs repair.
  • Include your contact information so we can contact you to notify you of the repair charges.

How do I send my brailler back to Perkins for repairs?

  • Package brailler: Place the brailler in a box for safe shipping. Allow 2 inches between the widest part of the brailler (feed knobs) and the box. While a brailler box with inserts is ideal, you may also use newspaper to pad the brailler. Don't use Styrofoam peanuts, as they will damage the interior of the brailler. Be sure to include a description of what needs repair and your contact information. 
  • Shipping within the United States: The brailler can be shipped USPS from you to the repair center free, categorized as Free Matter for the Blind. Contact your local post office for instructions. Repairs often are included under the Federal Quota System and therefore may qualify for reimbursement.
  • Shipping outside the United States: Contact us for a quote or contact a local repair center for more information on services they may offer you.
  • Mail to: Perkins Solutions, 175 N. Beacon Street, Watertown, MA 02472
    • Please include a note with your contact information & a detailed description of what needs repairs.
  • Be advised, most repairs from Perkins will be $155 per brailler, although prices vary. 

How much does it cost to repair my brailler?

  • Cost of repair varies depending on the product and the type of repairs required.
  • Average price is around ~$155 per brailler, although this may vary. 

How long will it take until I get my Brailler back?

  • Be advised, repair cost varies and will be quoted after machine is evaluated. Repairs from Perkins Solutions take about three weeks after payment is received?

How do I get my name added to this list if I also do repairs?

Where can I get parts for my brailler?

How do I get trained to repair braillers?